SHIPPING POLICY
The vast majority of our products are delivered within one to three working days and are transported via Parcel force or Hermes network. Standard delivery time is shown on each product page and is confirmed via email once you have placed your order with us.
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Orders Under £100 - £ 5.99
Orders Over £100 - Free
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Mainland Ireland
Unfortunately we are not able to ship orders to mainland Ireland
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RETURN POLICY
Returning your items
If you are not satisfied or no longer require the artificial plants you have purchased, simply follow the instructions below.
1. Do not use the artificial plants – we will not accept them if they have been used
2. Repackage the item(s) in their original packaging
3. Complete a Returns Request
4. We will contact you within one working day with a returns number
5. Write our returns number on the outside of the box – this will speed up the returns process at our warehouse
6. Return the goods via courier – we recommend comparing prices via www.parcel2go.com
7. Once received, goods will be inspected and your refund processed within 14 working days
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Who pays for return postage costs?
If you are returning the items because you ordered them in error or have changed your mind you will need to cover the postage charge. We recommend using a tracked courier to ensure they arrive promptly and securely at our warehouse.
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Do you refund original carriage charges?
If you return the whole order, we will refund the basic cost of carriage. This means that if you have paid for standard delivery you will receive a full refund. If you have paid for an upgraded shipping service (next day, rocket or Saturday) you will only receive a partial refund on your original carriage charge. This does not apply to bespoke items, the cost of delivery will be deducted from the total amount paid
If you return part of your order, unfortunately we are unable to refund your carriage charge.
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Collections
If you would like us to arrange a collection for you please contact us. One of our customer service team will confirm the cost of this via email or telephone and the price will be deducted from your refund.
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Bespoke items
We are not able to accept returns for bespoke or made to order items.
OUR STORE
Address: Cottingham, East Yorkshire
Email: Hortoculture@gmail.com
OPENING HOURS
Mon - Fri: 9am - 10pm
​​Saturday: 9am - 5pm
​Sunday: 9am - 2pm
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HortoCulture LTD
Company Number: 13429061
Ways to Pay